Работа, Вакансии

12 month placement (internship) - Customer Service. Founded in 2016, Pure Biofuel is the UK's fastest growing provider of pure wood pellets a dehydrated and compressed wood fibre which solves needs for energy, animal bedding, cat litter and more. ... 12 month placement (internship) - Customer Service.

Founded in 2016, Pure Biofuel is the UK's fastest growing provider of pure wood pellets a dehydrated and compressed wood fibre which solves needs for energy, animal bedding, cat litter and more. Our operations are headquartered in Chelsea, London where you will be working alongside our sales and operations team. Based in a very nice area of London our atmosphere is friendly and motivational which leads to productivity.

About the role:

We are offering a 12 month sandwich placement opportunity to students wishing to undertake a work placement as part of their course and open up their employment prospects. This is a full time role (35 hours per week).

Your position will be focused on our individual customers, offering them the best customer service possible while ensuring our delivery deadlines are met and customers are kept happy. We do offer training for this role to get you up to speed but you should be a quick learner with computing skills especially in using Microsoft Excel.

Requirements:

- Being able to assist customers enquiries and answer their questions.
- Being able to build good customer relations by being able to understand customer needs.
- Acting on customer s complaints/feedback, being able to resolve the issues.
- Answering the phone calls and taking orders over the phone.
- Being friendly and confident.
- A candidate must also have good writing and verbal skills.
- Being able to work in a team.
- Replying to customers emails efficiently.

Technical skills: Basic knowledge of Microsoft Office Suite - Excel.

Educational requirements: You are an undergraduate student in your second year.

Personal skills:

A candidate should be punctuative, friendly, being able to show empathy to customers complaints and confident when customers are asking questions.

Start date: Work placements will be for 12 months to start July-August 2019.

Job Type: Internship