Russian Speaking Assessor/Cashier

Job Summary:
To deliver excellent customer service by professionally assessing and valuing gold items for pawnbroking loans and purchases, handling foreign exchange (FX) transactions, and
supporting the branch s gold retail activities all while ensuring full compliance with company policies and regulatory requirements.

Key Responsibilities:
-Engage with customers, understand their needs, and recommend the most suitable company services, including pawnbroking loans, gold purchase, gold retail, and FX transactions.
- Assess and value gold items accurately, ensuring fair and market-reflective valuations.
- Accurately handle point-of-sale transactions: pawnbroking loans and redemptions, retail sales, gold purchases, and foreign currency exchanges.
- Clearly and accurately explain different parts of the business to customers (consumer credit, gold retail, FX, etc. ), ensuring full understanding.
- Maintain outstanding store condition, including clean, organised displays and strong visual merchandising standards for gold retail items.
- Follow and maintain full command of company clerical procedures and service methodology.
- Keep detailed and compliant records of all transactions, adhering to AML (anti-money laundering) and other regulatory requirements.
- Participate in daily stock checks, stock control, and branch security measures.
- Support new starters in branch processes and customer service standards.
- Proactively contribute to branch sales and service targets.
- Collaborate closely with colleagues and management to ensure smooth daily operations.

Required Skills & Experience:
- Previous experience in cash handling, customer service, retail, or financial services.
- Confidence in dealing with gold items and willingness to learn valuation processes.
- Strong numerical skills and attention to detail, especially when handling cash and FX transactions.
- Clear verbal and written communication skills.